During this unprecedented time we wanted to thank all of our customers for bearing with us and provide an update on our service.
We are still open on our website and our dispatch team are working hard to ensure your orders are sent within our normal time frames. As you can imagine we are experiencing an increase in the volume of orders received due to our stores being closed and our team are having to maintain social distancing procedures so this has affected how we pick and pack your orders. Unfortunately we are experiencing some delays with Royal Mail at the moment as their depots have had to put extra measures in place to protect their staff and to make sure nobody is put in risk unnecessarily. They also have a smaller workforce in place due to self-isolation and some depots having to close temporarily. As a result you may find that your order takes longer to arrive than normal. Please continue to bear with us if this happens as once it leaves our warehouse, we are not able to influence the time it takes to get to you. We would recommend allowing extra time before you run out of your favourite product by placing your order earlier than you usually would.
Our customer services team continue to be available to help with any issues you may have but due to an extremely high number of enquiries you may not get a response straight away. Normally we aim to get back to you the same day but at the moment that may not be possible. Please be reassured that whichever way you have contacted us, by email, online ticket or social media, we have seen it and we are working through them as quickly as we can. If possible, please don’t send multiple messages through different channels as this can increase the volume we have and lead to delays.
Again, we would like to thank you for your continued custom and support for Liberty Flights. We really appreciate it and hope to be getting back to normal, as we all do, as soon as possible.